1-Year Manufacturing Warranty

Every Venito product from an order placed on or after July 1, 2026 is covered for one year against defects in materials and workmanship. If something fails because of how it was made, we repair it or replace it.

What the warranty covers

Coverage starts on the day your order is delivered and lasts 12 months. It applies to products bought directly from venito.com and used under normal conditions for their intended purpose.

• Stitching that comes loose or unravels.
• Leather that separates from the case shell, peels at the edges or splits along a seam.
• Hardware such as snaps, buckles, clasps, zippers and built-in magnets that stop working.
• The inner shell of a snap-on or detachable case that cracks or loses its grip without a fall or impact.

What the warranty does not cover

The warranty is for manufacturing defects only. It does not cover damage caused by use, accidents or care, including:

• Normal wear and tear. Scuffs, scratches, softening, color change and the patina that full-grain leather develops over time are part of how the leather ages, not defects.
• Accidental damage, such as drops, impacts, cuts, burns and crushing.
• Water, heat and chemicals, including soaking, long exposure to direct sun or heat, and cleaning products, dyes or oils not intended for leather.
• Misuse and alterations, such as modifying, cutting or repairing the product yourself, or using a case on a phone model it was not made for.
• Damage to your phone, watch or other devices, and loss of cards, cash or other contents.
• Lost or stolen items.
• Products bought from other sellers, second-hand or through an unauthorized reseller.

Who is covered

The warranty covers the original purchaser and cannot be transferred. It ends if the product is sold or otherwise passed on to someone else.

How to make a warranty claim

1. Send us a message through our contact page with your order number and a short description of the problem.
2. Include one or two clear photos that show the defect.
3. We review your claim and reply, usually within 24 hours. In some cases we may ask you to send the item back so we can inspect it.

What happens when a claim is approved

We repair the product or replace it with the same item. If that item is no longer made, we replace it with a comparable Venito product of equal value. Engraving and other personalization are not reapplied to replacements unless we agree on it with you in advance.

A repair or replacement does not start a new warranty period. The replacement is covered for the time remaining on the original warranty.

Warranty and returns

Within the first 30 days after delivery you can also use our Returns & Exchanges policy. Returns for defects are always free.

Frequently asked questions

Does the warranty cover orders placed before July 1, 2026?

No. The 1-year warranty applies to orders placed on or after July 1, 2026. If you have a problem with an older order, contact us anyway and we will see what we can do.

My leather has darkened and shows small marks. Is that a defect?

No. Full-grain leather keeps its natural surface, so it darkens and picks up marks with use. This is the patina that makes each piece unique, and it is not covered as a defect. Our leather care guide explains how to keep it in good condition.

Do I need the original receipt?

Your order number is enough. We find the order in our system.