FAQ

When will my order be shipped?

Orders are typically shipped within 1-2 business days from the time your order is received.

Can I request an expedited shipment?

Yes, you may request an expedited shipping during the check out.

How the Laser Engraving process works?

If you request a laser engraving on your product, please tell us what you would like us to write and where exactly you want it to be placed through an e-mail message addressed to support@venito.com

Can I request custom making on any of your products?

Yes you can, within the limits of our ability, please contact us through support@venito.com, and tell us in detail how you would like us to custom make a product for you. We’ll do our best to meet your expectations.

Are custom made products eligible for return or exchange?

No, you can’t return or exchange any custom made product since we won’t be able to sell them again.

Can I use the right of withdrawal if I don’t like the product I purchase?

Yes. You have 30 days from delivery to return an unused item in its original box. We send a prepaid return label and deduct only its cost from your refund. If the item is defective or we made a mistake, the return is completely free. See our Returns & Exchanges policy.

Do Venito products have a warranty?

Yes. Products from orders placed on or after July 1, 2026 have a 1-Year Manufacturing Warranty that covers defects in stitching, leather and hardware. Normal wear, patina and accidental damage are not covered. Read the full warranty terms.

Are Venito iPhone cases MagSafe compatible?

The Lucca and Ravenna cases for iPhone 15 and newer have built-in MagSafe magnets, so they snap onto MagSafe chargers, car mounts and wallets. With Ravenna, the magnets sit in the inner snap-on case. Our other iPhone case styles work with standard wireless chargers; each product page lists its charging details.

What kind of leather do you use in your products?

Our leather goods are made from full-grain cow leather: the top layer of the hide, with its natural grain left intact. It is the strongest and highest-quality grade of leather, and it softens and develops a rich patina with use instead of peeling. Styles made from suede are labeled as suede on their product pages.

Is full-grain leather the same as genuine leather?

Full-grain leather is a specific type of genuine leather, and its highest-quality grade. In other words, all full-grain leather is genuine leather, but not all genuine leather is full-grain. That is why our product descriptions say "full-grain genuine leather": the leather is real, and it is the best grade available.

What are the care instructions for Venito Leather products?

• Keep your leather products away from direct sunlight or heat
• Gently clean only with a soft cotton cloth if necessary
• Avoid using any liquid-base cleaning products or water
• You may use very thin layer of evenly pasted almond oil for regular maintenance