Returns & Exchanges

You have 30 days from delivery to return or exchange your Venito order. Returns are free when something is wrong with the product. If you simply changed your mind, you can still send it back: we provide the return label and deduct only its cost from your refund. There is no restocking fee.

Return options at a glance

Reason for the return	Return shipping	What you receive
Manufacturing defect, damage in transit, or we sent the wrong item or model	Free. We send a prepaid label.	Full refund or a free replacement, your choice
Change of mind (you don't like the color, ordered the wrong model, no longer need it)	We send a prepaid label and deduct its cost from the refund	Refund of the item price, an exchange, or store credit
Exchange for a different model or color	Same as change of mind	We ship the new item to you at no extra shipping charge

Who can return, and when

Return window

Start your return within 30 days of the date your order was delivered. Items purchased directly on venito.com are eligible. If you bought a Venito product from another retailer, please follow that retailer's return policy.

Item condition

Change-of-mind returns must be unused and sent back with the original gift box and any accessories. Full-grain leather marks easily, so please handle a new item gently while you decide. Natural variations in the hide, such as small marks, pores and color differences, are part of full-grain leather and are not considered defects.

Items that cannot be returned

• Personalized items, including laser engraving and custom orders, unless they arrive defective or with an error on our side.
• Items marked "Final Sale" on the product page.

How to start a return

1. Send us a message through our contact page with your order number, the item you want to return and the reason. For a defect or damage, please attach or mention photos.
2. We reply with a return authorization number and a prepaid return label, usually within 24 hours.
3. Pack the item in its original box, write the authorization number on the package, and drop it off with the carrier.

Returns sent without an authorization number can take longer to identify, so please contact us first.

Refunds

When you get your money back

We check your return when it arrives and issue the refund to your original payment method. Your bank may take another 5 to 10 business days to show it.

What is refunded

• Defect, damage or our error: the full order amount, including any shipping you paid.
• Change of mind: the item price, minus the cost of the prepaid return label. Shipping charges paid at checkout are not refunded.

If an item comes back used or damaged after delivery, we will contact you before deciding on a partial refund or returning the item to you.

Exchanges

Need a different phone model or color? Tell us when you start the return. We ship the new item once your return arrives and passes a quick check, and we do not charge shipping on the new item.

Defects after 30 days

Products from orders placed on or after July 1, 2026 are covered by our 1-Year Manufacturing Warranty. If a stitch, edge or part fails because of how it was made, we repair or replace it.

Questions

Our team answers every message, usually within 24 hours. Contact us and include your order number if you have one.