If you are not 100% satisfied with your purchase, and the item is in unused condition with the original packaging still intact, you can return your item(s) within 30 days of the shipping date for a refund, exchange or store credit
The returned item(s) and all its packaging materials should be in their original resellable condition, meaning to be unused and undamaged for a full refund. All tags must still be attached to the product.
We’ll issue a refund (partially or fully) upon our receiving the returned item that meets the conditions mentioned in our Return & Exchange Policy.
Personalized or customized orders can not be returned or exchanged.
All returned items will be thoroughly inspected by our Fulfillment Center and only those determined to be in resellable condition will be eligible for a full refund.
Since our leather products are made from a natural, organic material, some imperfections are normal and any deterioration due to this feature will be taken into consideration when returned goods are examined. If, upon inspection by VENITO, a returned item is deemed worn or scratched from use, a refund may not be approved.
The refund will be issued for the cost of the items only.
We reserve the right to refuse the refund if the returned items don’t meet these conditions.
If your order was eligible for a Free Shipping promotion and was not billed for shipping costs, the shipping charges will be deducted from any refund or credit.
All personalized items or those designated as “SALE” cannot be returned for refund, credit, or exchange.
If VENITO allows an exception to this Refund Policy, It will apply a credit (no refunds) to your customer account for the value of the item(s) only. Returned goods must be in new condition upon receipt of merchandise.