If you are not 100% satisfied with your purchase, and the item is in unused condition with the original packaging still intact, you can return your item(s) within 30 days of the shipping date for a refund, exchange or store credit
The returned item(s) and all its packaging materials should be in their original resellable condition, meaning to be unused and undamaged for a full refund. All tags must still be attached to the product.
We’ll issue a refund (partially or fully) upon our receiving the returned item that meets the conditions mentioned in our Return & Exchange Policy.
Personalized or customized orders can not be returned or exchanged.
All returned items will be thoroughly inspected by our Fulfillment Center and only those determined to be in resellable condition will be eligible for a full refund.
Since our leather products are made from a natural, organic material, some imperfections are normal and any deterioration due to this feature will be taken into consideration when returned goods are examined. If, upon inspection by VENITO, a returned item is deemed worn or scratched from use, a refund may not be approved.
The refund will be issued for the cost of the items only. We won’t cover your return shipping charges unless you are sending any defective product back.
We reserve the right to refuse the refund if the returned items don’t meet these conditions.
As we’ve mentioned above, the return shipping costs are your responsibility and are not reimbursable for standard returns.
If your order was eligible for a Free Shipping promotion and was not billed for shipping costs, the shipping charges will be deducted from any refund or credit.
Here are our available carriers and shipping methods used for Free Shipping purposes:
Standard Post Office: $8.99
FedEx Ground: $9.99
FedEx 2 Day: $12.99
FedEx Overnight (1 Day): $19.99
DHL Global: $9.99
DHL Express: $29.99
If a premium shipping method was selected, this premium shipping amount will be deducted from any refund or credit.
All personalized items or those designated as “SALE” cannot be returned for refund, credit, or exchange.
VENITO may deduct the retail value of a free gift from any potential refund if the free gift is not included with the return in new, unused condition. Please contact Customer Service, for details.
If VENITO allows an exception to this Refund Policy, It will apply a credit (no refunds) to your customer account for the value of the item(s) only. Returned goods must be in 100% brand new condition upon receipt of merchandise.
VENITO reserves the right to modify this Refund Policy.