Shipping Policy

Every Venito order is UV-sanitized, packed in our gift box and shipped within 1 to 2 business days. Standard shipping is free on orders of $100 or more.

Shipping rates

Destination and method	Orders under $100	Orders of $100 or more
United States, Standard (2 to 5 business days)	$9.99	Free
United States, Expedited (1 to 3 business days)	$19.99	$19.99
International, Standard (3 to 6 business days)	$14.99	Free
International, Express (1 to 3 business days)	$19.99	$19.99

The order total is calculated after discounts and before taxes. The final shipping price is always shown at checkout before you pay.

Import duties, taxes and customs fees are not included in the item price or the shipping cost and are paid by the recipient. Your local customs office can tell you what to expect.

Processing time

• Orders ship within 1 to 2 business days. Weekends and U.S. holidays are not shipping days.
• Expedited and Express orders ship within 1 business day.
• During new phone launches and holidays, processing can take up to 4 business days.

Delivery time

Destination	Typical delivery after shipping
United States, Standard	2 to 5 business days
United States, Expedited	1 to 3 business days
International, Standard	3 to 6 business days, plus any customs delay
International, Express	1 to 3 business days, plus any customs delay

Tracking your order

You receive an email with the carrier and tracking number as soon as your order ships. Orders with several items ship together. If one item is on pre-order or back-order, we hold the order until everything is ready. If you would rather not wait, place the items as separate orders.

Where is my package?

Carriers may leave a package at your door when no one is home. If tracking shows "delivered" but you cannot find it, contact the carrier with your tracking number first. If the problem continues, contact us and we will help you follow it up with the carrier.

A package becomes the recipient's responsibility once the carrier marks it delivered. We cannot reship orders that tracking shows as delivered, or orders returned to us because of an incorrect address, a refused delivery or non-payment of import charges.

Currency

All prices are in U.S. dollars. If you pay with a card in another currency, your card issuer converts the amount at its own exchange rate.

Returns and warranty

See our Returns & Exchanges policy for the 30-day return window and our 1-Year Manufacturing Warranty for defects that appear later.